Quality Support in Safe Hands

15 Aug 2013

A first for the industry: Quest creates 'Excellence Ambassadors'

Launching at LIW in September, the manager of any centre or sports development team that has achieved Excellent in Quest Plus or Outstanding in Quest Stretch will be invited to take up a new role as a Quest Excellence Ambassador. 
 
Caroline Constantine, Quest Operations Director and Managing Director of Right Directions, which runs the scheme on behalf of Sport England, says: "We're hoping our new Ambassadors will be able to offer support to other centres and, in doing so, contribute to improving standards in the industry as a whole. We believe managers who have achieved such high scores have already shown great commitment and fully embraced Quest, so we'll be asking them to speak at seminars, or our conference, to share their invaluable knowledge and unbeatable best practice advice." 
 
Managers taking up this new role will be invited to an annual Quest Excellence Dinner for free networking opportunities and those that meet the qualification criteria will also be offered the chance to become Quest Assessors or Mystery Visitors. Lastly, Ambassadors will gain free entry to Quest's continuous improvement Benchmarking Seminars, which run throughout the year. The seminars show managers how to best utilise Quest's benchmarking lists to compare their own centre's performance against others from around the country and gain further insight on how to improve. 
 
Managers that have already achieved excellent in Quest will shortly be invited to the first annual Quest Excellence Dinner, which will take place on Wednesday 25 September 2013 at this year's LIW.

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