Quality Support in Safe Hands

26 Jul 2013

Lee Valley proves Quest isn't one size fits all

After more than six years of planning and preparation, Lee Valley Regional Park Authority has announced three of its sites have been awarded an excellent rating in the Quest Plus assessment. 
Lee Valley Athletics Centre - the UK's largest indoor and outdoor athletics centre - the international-sized Lee Valley Ice Centre and 25-acre Lee Valley Riding Centre have all undergone an intensive preparation schedule in recent years and, with the help of Right Directions, reached the highest level attainable in Quest Plus. 
Lee Valley Regional Park is a 26-mile long, 10,000 acre park, created by a unique Act of Parliament as a 'green lung' for London, Essex and Hertfordshire. It includes three London 2012 venues: Lee Valley White Water Centre, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre. 
Vince Donaldson, Performance Manager for Parklands & Venues, says: "Lee Valley Regional Park Authority are thrilled that all of our Quest sites have attained Excellent. This is due in no small way to the Quality Monitoring Services provided by Right Directions over the past six years, with quality audits, feedback and regular Performance Review meetings enabling managers to concentrate on improving weaker aspects of their site's performance." 
Caroline Constantine, Quest Operations Director, says: "We are delighted for Lee Valley; they have shown commitment to the Quest process, using it as an external assessment tool to demonstrate excellent management practices. As a result their service and standards have improved considerably over the last six years. Well done to all the team, we know how hard you have worked for these tremendous results!" 
Quest assessor Phil Collins, says: "Having now undertaken assessments at three of Lee Valley's facilities as diverse as an Ice Rink and a Riding Stable, I am impressed, not only by the excellent results they have achieved, but also by the way they have interpreted the flexibility of the scheme to address particular issues unique to them." 
What's more, Lee Valley was the first organisation to successfully complete the new Quest Sports Development Plus assessment, scoring just below excellent. The Sports Development model is aimed at the management of any team which provides or facilitates participation in an activity; public, private, trust and voluntary sectors. 
Dan Buck, Senior Activation Manager, responsible for Sports Development says: "The new Quest programme for Sports Development is a productive and focused way to ensure all staff keep their eye on the ball of Continuous Improvement.  
The assessor was particularly insightful regarding the unique regional agenda we operate within, as well as the special opportunities and challenges of being a manager of several 2012 Games Legacy venues

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