Quality Support in Safe Hands

20 Jun 2013

ukactive extends Right Directions' contract to deliver Code of Practice

ukactive has extended Right Directions' contract to deliver its Code of Practice (CoP) for a further two years. The move follows Sport England's recent decision to renew the health and safety and quality management specialist's contract to deliver its nationwide quality scheme Quest. "We have brought an extremely professional approach to these standards," said Caroline Constantine, Director of Right Directions and Quest Operations Director. "Quest and the CoP are not just an external audit and a tick box exercise. They are improvement tools and we offer a supportive service that helps operators learn, become more aware of their responsibilities and not get too bogged down in legislation and paperwork."  
Almost 1,000 facilities are now ukactive CoP compliant and since aligning the awards through Right Directions two years ago, more than 45 facilities have completed the ukactive's CoP module as part of their Quest assessment, including leisure management contractors GLL and Leisure Connection who joined in 2012. Constantine said: "Operators can choose the ukactive code of practice module as part of their Quest Plus assessment. However, to achieve the standard they must pass every question across the seven categories, including customer care, health and safety, equality and training.  
"Our management of these leading industry awards has been a great added benefit for everyone involved," she added. "Saving operators valuable money on a separate ukactive CoP audit, encouraging best practice and helping them to raise standards." 
Quest, which was launched by Sport England in 1999, is a tool for continuous improvement. It defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework. To date, around 900 sites across the UK hold the Quest mark. 
ukactive's Code of Practice is an assessment for health clubs and leisure centres covering statutory health and safety legislation, which communicates commitment to standards, quality and customer welfare. It assesses operators on a number of criteria and provides a full written report on how the site performed. Non-compliant sites are provided with a detailed action plan to help with re-evaluation. 
David Stalker, CEO at ukactive said: "We are delighted to continue working with Right Directions on delivering the ukactive Code of Practice. As an organisation we are committed to driving up standards across the sector as a whole and the Code of Practice is a mark of quality that has been developed in consultation with our members, setting a standard that we aim to see replicated across the entire UK. The Code of Practice takes into account the rights of operators and consumers, ensuring that everyone benefits from strong health, safety and customer care practices."  
Commenting on the extended Quest contract, Charles Johnson, Director of Facilities for Sport England said: "The team have transformed Quest in the last two years and people are coming back to Quest. It is a fantastic return on investment and imperative if we are challenging standards - we cannot do it without this measurement and quality tools. Continuing to fund for another two years was a very easy decision for us to make - we want to continue the partnership in years to come."

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