Quality Support in Safe Hands

10 Jun 2013

Right Directions expands its team to meet demand

Four new members of staff have started work for the company, which assists operators in creating environmental and health and safety management systems, as well as managing Sport England's quality scheme Quest and ukactive's Code of Practice, and helping organisations achieve other external kite marks. The new roles include two new quality and health and safety managers. 
Sue Popham brings 20 years leisure experience to the role, having worked right across the industry for private health club operators, privately managed local authority facilities and local authority and trust managed centres, latterly for Chase Leisure Centre and Cannock Park Golf Course. 
"This new role allows me to use a wide range of the skills I've developed over my time in the industry, as part of an experienced and professional team at Right Directions, which is committed to developing standards within the leisure industry," she said. "Because my career has been based within the leisure industry and on the front line managing facilities, I have a natural empathy for the demands that it brings and the many challenges faced on a daily basis, and I'm looking forward to helping clients make the most of the strengths they have, as well as identifying areas to improve and develop workable solutions." 
Andy Whilde joins Right Directions from Gedling Borough Council in Nottinghamshire, also as a quality and health and safety manager. Whilde started his career as a casual lifeguard and worked his way up to Operations Manager at Gedling Borough Council's Arnold Leisure Centre, so has a thorough understanding of daily life in leisure facilities at all levels and in a variety of roles, including strategic level. 
Whilde, who has worked with Right Directions for a number of years as a Mystery Visitor, said: "I have enjoyed visiting different leisure centres and learning from them in the past. Now I want to use my new role to help drive up standards within the industry, and transfer best practice by supporting staff and managers and leisure facilities across the UK." 
Sian Wheeler is now customer service manager for Right Directions, having moved from a similar role at the National Trusts Ashridge Business School that runs across Hertfordshire and Buckinghamshire. Sian will liaise with Right Directions clients to ensure top rate standards and service. 
Kelly Joyce, who has recently graduated with a sports therapy degree, has joined the Quest team to help with administration of the quality scheme for sport and leisure, as numbers signing up for the ongoing development model continue to grow.

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