Quality Support in Safe Hands

17 Aug 2012

BUCS Conference

Higher education sports facilities are urged to join their leisure industry colleagues in Sport England's UK wide quality scheme, Quest, if they want to raise their game in terms of customer service, and overall performance. 
Speaking at the annual BUCS (British Universities and College Sport) conference, Quest's operations director, Caroline Constantine, will launch Quest 2012 for Higher Education, and introduce the different Quest options suitable for higher education facilities. 
Caroline said: "This is an exciting year for Quest, and one which we expect the HE sector to be a big part of, with the launch of a reinvigorated Quest for Sports Development as well as our new double assessment, Quest Combo, which will include Sports Development and Facility Management, and is currently being piloted by the University of Birmingham." 
Quest is the UK Quality Scheme for Sport and Leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their on-going development and delivery within a customer focused management framework. The National Benchmarking Service (NBS) provides critical data on the performance of your leisure facility. Leisure-net Solutions, in partnership with Sport Industry Research Centre (SIRC) at Sheffield Hallam University, work on behalf of Sport England to provide a seamless, rigorous and valuable collection and analysis of participation, financial and customer satisfaction data. For more information, visit www.questnbs.org

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